Support Center

Leeo Ping FAQ

Last Updated: Mar 12, 2019 11:18AM PDT
Ping FAQ

Who is Ping for?
Ping is for anyone who spends time alone or worries about family or close friends when they are not together.

Ping is perfect for:
  • People living alone
  • Walking or jogging alone
  • Young adults away at college
  • Seniors and their adult children and grandchildren to stay in touch
  • Anyone who wants to give peace of mind to loved ones, but prefers not to always be sharing their location.

How does Ping work?
  • Ping uses the motion sensors in your smartphone to know if you or your loved ones have been up and about (moving their phone, walking or arriving/leaving a place).
  • Optionally, you can share places that you frequent like home or work and Ping will automatically show loved ones when you arrive.
  • Once an account is created, Ping works in the background without anyone needing to open the app.
  • Ping can also be used in situations when you’re feeling a little nervous or adventurous. Like walking to your car late at night or a sunrise walk. Simply set the safety timer and Ping will check back with you to make sure everything is ok. See “Watch My Back” for more details.

Ping requirements
  • Ping works on iPhone 5S and newer iPhones running iOS 10+
  • Works best with a cellular signal (most features also work when wifi-only)
  • "Watch My Back" safety feature uses text messaging (carrier charges may apply)

Where is the best place to give feedback?
  • Provide feedback in the app using the gear menu and choosing “Send feedback…”

How often do I have to move my phone to be green?
  • If you move your phone once in the early part of the day (5am-noon) and once in the later part of the day (noon-8pm) you will always be shown as “green” with a green border around your photo or avatar.
  • If you have been up and about recently you will also get a temporary, extra green glow that will fade over a few hours.

What If I haven’t moved my phone?
  • If you have not moved your phone during an early (5am-noon) or late (noon-8pm) period, Ping will send you a check-in notification. If you unlock and move your phone, you will quickly be green again.
  • If you don’t respond by moving or using your phone (you don’t have to launch ping), Ping will show you as yellow and your friends will get a friendly notification suggesting that they check in with you.

How do “places” work?
  • If you turn on places, Ping will notify you and your circle when you’ve arrived or left a location.
  • How does “Watch My Back” work?Watch my back is for if your feeling nervous or want to be able to let your friends know where you are.
  • Set the timer for 5 minutes, 20 minutes, or an hour and well keep track of where you are until you feel safe. If you 
  • If it's your first time, you can set up an emergency contact that we'll notify if you don't respond. We'll always contact you first. 

What can my Ping friends seeabout me?
  • Tap on your own avatar/photo, your Ping friends can see what you see.
  • If you select “Watch my back”, your location will only be shared if you do not respond to the check-in notification.

How do I change my information like name, photo, email, etc?
  • Tap the gear menu on your page or on the main dashboard (with all of your Ping friends) and choose “Edit account” from the menu
  • Tap the photo/avatar to edit or add a new photo
  • Safety tip emails are not ready yet and have been disabled

How do I invite a friend to Ping?
  • Log into the app
  • From the home screen, tap the plus icon in the top right
  • Enter a family or friend's email that you would like to add
  • Tap preview the invitation to bring up the invitation in your email account
  • Confirm the invitation by sending the email

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