Who is Ping for?
Ping is for anyone who spends time alone or worries about family or close friends when they are not together.
Ping is perfect for:
- People living alone
- Walking or jogging alone
- Young adults away at college
- Seniors and their adult children and grandchildren to stay in touch
- Anyone who wants to give peace of mind to loved ones, but prefers not to always be sharing their location.
How does Ping work?
- Ping uses the motion sensors in your smartphone to know if you or your loved ones have been up and about (moving their phone, walking or arriving/leaving a place).
- Optionally, you can share places that you frequent like home or work and Ping will automatically show loved ones when you arrive.
- Once an account is created, Ping works in the background without anyone needing to open the app.
- Ping can also be used in situations when you’re feeling a little nervous or adventurous. Like walking to your car late at night or a sunrise walk. Simply set the safety timer and Ping will check back with you to make sure everything is ok. See “Watch My Back” for more details.
- Ping works on iPhone 5S and newer iPhones running iOS 10+
- Works best with a cellular signal (most features also work when wifi-only)
- "Watch My Back" safety feature uses text messaging (carrier charges may apply)
Where is the best place to give feedback?
- Provide feedback in the app using the gear menu and choosing “Send feedback…”
How often do I have to move my phone to be green?
- If you move your phone once in the early part of the day (5am-noon) and once in the later part of the day (noon-8pm) you will always be shown as “green” with a green border around your photo or avatar.
- If you have been up and about recently you will also get a temporary, extra green glow that will fade over a few hours.
What If I haven’t moved my phone?
- If you have not moved your phone during an early (5am-noon) or late (noon-8pm) period, Ping will send you a check-in notification. If you unlock and move your phone, you will quickly be green again.
- If you don’t respond by moving or using your phone (you don’t have to launch ping), Ping will show you as yellow and your friends will get a friendly notification suggesting that they check in with you.
How do “places” work?
- If you turn on places, Ping will notify you and your circle when you’ve arrived or left a location.
- How does “Watch My Back” work?Watch my back is for if your feeling nervous or want to be able to let your friends know where you are.
- Set the timer for 5 minutes, 20 minutes, or an hour and well keep track of where you are until you feel safe. If you
- If it's your first time, you can set up an emergency contact that we'll notify if you don't respond. We'll always contact you first.
What can my Ping friends seeabout me?
- Tap on your own avatar/photo, your Ping friends can see what you see.
- If you select “Watch my back”, your location will only be shared if you do not respond to the check-in notification.
How do I change my information like name, photo, email, etc?
- Tap the gear menu on your page or on the main dashboard (with all of your Ping friends) and choose “Edit account” from the menu
- Tap the photo/avatar to edit or add a new photo
- Safety tip emails are not ready yet and have been disabled
How do I invite a friend to Ping?
- Log into the app
- From the home screen, tap the plus icon in the top right
- Enter a family or friend's email that you would like to add
- Tap preview the invitation to bring up the invitation in your email account
- Confirm the invitation by sending the email