Support Center

Ping FAQ

  • Ping is Free and available on iOS now

    Ping is free to download and use. In the future, we may release optional premium features or services that ena...

    Apr 09, 2018 12:02PM PDT
  • Who is Ping for?

    Ping is the most private and flexible way to know family and friends are ok and to let them know you're ok too...

    Jan 31, 2018 03:03PM PST
  • How does Ping work?

    Ping uses the motion sensors in your smartphone to know if you or your loved ones have been up and about (movi...

    Jan 16, 2018 04:50PM PST
  • Ping phone requirements

    Ping works on iPhone 5S and newer iPhones running iOS 10+ Works best with a cellular signal (most features a...

    Jan 16, 2018 04:26PM PST
  • Where is the best place to give feedback?

    Provide feedback in the app using the gear menu and choosing “Send feedback…” Alternatively, you can submit ...

    Jan 23, 2018 10:05AM PST
  • How often do I have to move my phone to be green?

    If you move your phone once in the early part of the day (5am-noon) and once in the later part of the day (noo...

    Jan 11, 2018 11:40AM PST
  • What If I haven’t moved my phone?

    If you have not moved your phone during an early (5am-noon) or late (noon-8pm) period, Ping will send you a ch...

    Jan 11, 2018 11:22AM PST
  • How do “places” work?

    Add places to Ping to let your family and friends know that you have arrived or left a frequented location lik...

    Jan 16, 2018 04:04PM PST
  • How does "Watch My Back" work?

    Use “Watch my back" if you are walking to your car late at night, jogging alone or just need someone to watch ...

    Jan 23, 2018 10:07AM PST
  • What can my Ping friends see about me?

    Tap on your own avatar/photo, your Ping friends can see what you see. If you select “Watch my back”, your lo...

    Jan 22, 2018 11:56AM PST

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