Support Center

Ping FAQ

  • Ping is Free and available on iOS now

    Ping is free to download and use. In the future, we may release optional premium features or services that ena...

    Mar 12, 2019 11:16AM PDT
  • Who is Ping for?

    Ping is the most private and flexible way to know family and friends are ok and to let them know you're ok too...

    Mar 12, 2019 11:18AM PDT
  • How does Ping work?

    Ping uses the motion sensors in your smartphone to know if you or your loved ones have been up and about (movi...

    Mar 12, 2019 11:25AM PDT
  • Ping phone requirements

    Ping works on iPhone 5S and newer iPhones running iOS 10+ Works best with a cellular signal (most features a...

    Mar 12, 2019 11:25AM PDT
  • Where is the best place to give feedback?

    Provide feedback in the app using the gear menu and choosing “Send feedback…” Alternatively, you can submit ...

    Mar 12, 2019 11:18AM PDT
  • How often do I have to move my phone to be green?

    If you move your phone once in the early part of the day (5am-noon) and once in the later part of the day (noo...

    Mar 12, 2019 11:25AM PDT
  • What If I haven’t moved my phone?

    If you have not moved your phone during an early (5am-noon) or late (noon-8pm) period, Ping will send you a ch...

    Mar 12, 2019 11:25AM PDT
  • How do “places” work?

    Add places to Ping to let your family and friends know that you have arrived or left a frequented location lik...

    Mar 12, 2019 11:24AM PDT
  • What can my Ping friends see about me?

    Tap on your own avatar/photo, your Ping friends can see what you see. If you select “Watch my back”, your lo...

    Mar 12, 2019 11:24AM PDT
  • How do I change my information like name, photo, email, etc?

    Tap the gear menu on your page or on the main dashboard (with all of your Ping friends) and choose “Edit accou...

    Mar 12, 2019 11:24AM PDT

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